How to keep a property repair history

A clear repair history helps you plan maintenance, answer tenant questions and show what was done and when.

Keep records by property

• Group repairs, safety checks, certificates and invoices under the property they relate to, and the room or appliance where relevant.

Record each job consistently

• What the problem was, when it was reported and by whom.
• Who attended, when, and what they found.
• What work was done, when it started and when it was completed.
• Cost, invoices and any certificates.
• Any follow-up needed.

Keep communications with the job

• Store messages with the tenant and contractor alongside the repair rather than in separate inboxes.

Don't overwrite history

• Add new entries rather than editing old ones, and record why a key date changed.

Plan recurring maintenance

• Schedule recurring tasks such as boiler services and gutter clearing so the next one is set when one is completed.

LetCare Hub keeps a completion history for maintenance jobs, an audit history for repair cases, and private document storage linked to properties.

This article is general information, not legal advice.