How it works
Follow a damp and mould repair from report to case report. The screens below are an isolated demonstration using sample data — not a real tenancy.
- 1
A tenant reports a repair
From their phone, the tenant picks the problem and room, describes it, adds photos and access times. They get a case reference straight away.
Report a repair Sample data- Problem
- Damp or mould
- Room
- Bathroom
- Getting worse?
- Yes
- Photos
- 2 attached
- Reference
- AW-SAMPLE-0001
- 2
The landlord reviews the report and next action
The new case appears in Needs attention with the date you became aware, the deadlines that follow from it, and the next action.
Needs attention Sample data- Case
- AW-SAMPLE-0001 · Damp · Bathroom
- Aware on
- Mon 12 Oct
- Next action
- Arrange investigation
- Investigate by
- Mon 26 Oct (10 working days)
- 3
An investigation is recorded
Record who investigated and their competence, visit dates, findings, causes and whether the home is substantially free from damp and mould.
Investigation Sample data- Investigator
- Sample Surveying Ltd
- Visited
- Wed 14 Oct
- Substantially free?
- No
- Concluded
- Wed 14 Oct
- 4
A written summary is prepared and issued
Draft the summary from the investigation, approve it with a named person, then record when and how it was issued to the tenant.
Written summary v1 Sample data- Status
- Issued
- Approved by
- J. Sample
- Issued
- Thu 15 Oct by email
- Due by
- Mon 19 Oct (3 working days)
- 5
Repairs and supporting evidence are tracked
Assign a contractor, record when work actually started and finished, and keep photos, notes and messages with the case.
Repairs Sample data- Work
- Fix extractor fan, treat mould
- Start by
- Wed 21 Oct (5 working days)
- Commenced
- Mon 19 Oct
- Completed
- Tue 20 Oct
- 6
A case report is exported
Download a PDF case report with the timeline, deadlines, investigation, summaries, repairs and audit history.
Case report (PDF) Sample data- File
- AW-SAMPLE-0001.pdf
- Includes
- Timeline · deadlines · audit history
Dates are worked out from what's recorded on the case. They're a guide to help you act in time, not legal advice.